Director of Agent Services

Who we are looking for?

The Agent Services Coordinator must be able to handle a wide range of responsibilities. The right person for this position will be friendly and outgoing with a strong desire to help and serve others. The Agent Services Coordinator will assist the Team Leader with agent intake and exit processes and be seen as the go-to person for all the agents within the MarketCenter. This person should be a self-starter that is comfortable taking charge with little to no supervision. The Agent Services Coordinator must be able move with a sense of urgency to ensure they take care of their agent’s needs in a timely manner.

What will you do?

These are the standards a well-above-average performer will maintain or exceed:

The onboarding process for agents, both experienced and new. Holding weekly agent orientations, and one-on-one’s with experienced agents coming on board.

Essential Duties and Responsibilities:

Organization. It is imperative to follow our system to stay ahead and on top of agent count and their personal information at all times.
Work closely with Compliance on licensing.
Send weekly email to staff and ALC announcing all new agents, including who hired them, their bio, and their contact info for team to reach out and welcome.
Follow intake process and checklist for all incoming and exiting agents.
Assist with all Market Center events, not limited to RED Day, training events, food drives, BOLD lunch coordination, weekly setup when in Market Center, and many other activities throughout the year.

Knowledge/Skills:

Extraordinary people skills
Leadership, management, team-building skills
Goal setting, planning, accountability skills
Problem-solving skills
Proactive, positive attitude
Above-average recruiting skills
Career development and training skills
Knowledge of MS Word and Excel
Willing and able to embrace new technology, master it, and teach it to others
Top-producing sales success track record in recent past
Computer and MLS experience
Track record of success in past jobs/tasks

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Communications/Interactions:

Staff – To be responsible for correct intake paperwork from all new associates, daily activities of the Market Center, works closely with Executive Assistant, Assistant MCA, Compliance Director, Director of Technology, and all other team members – daily
Sales Associates – Assist in connecting them to our resources – daily
Team Leaders – Morning huddle and Agent Pipeline is your ONE Thing – daily
Prospective Sales Associates – To help with the intake/ transition process, transferring license, etc. – weekly

Apply now

Thank you for your interest in the Director of Agent Services position at KW First Atlanta. Kindly complete the form field below and hit submit upon completion.

Application Process:
‍Interested candidates are invited to submit a resume and a cover letter outlining their experience and vision for fostering growth within Keller Williams Realty First Atlanta. Shortlisted candidates will undergo interviews and assessments to determine their suitability for this impactful role.

Thank you. Your application has been successfully submitted.

Our team is currently reviewing a high volume of applications; if your qualifications align with the role, a member of our team will be in touch. In the meantime, if you're interested in joining us as an agent, you can get started by completing this form – join us.

We greatly appreciate your time and interest in Keller Williams First Atlanta.

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